Other

Video Recording For Training Purposes
As a training practice, we have a GP trainee working alongside the other doctors in the surgery. A GP trainee is a fully qualified doctor who is gaining experience in general practice.

On occasion you may be asked if you will allow your consultation with the GP trainee to be video-recorded for teaching purposes. Such a recording would normally be seen only by the registrar and one of the GP partners. Occasionally we may also seek your permission for the trainee to submit the recording for external assessment of their competence. Video recording will only ever be done with your explicit consent, and you may request that the recording be deleted afterwards if you do not wish it to be viewed in the way described.

Emergencies
Between 9.00am and 6.00pm Monday to Friday telephone 0141 211 5621. Calls are automatically transferred to NHS 24 at other times.
For medical emergencies between 1.00 and 2.00pm (whilst the surgery is closed for lunch) phone 0141 211 5621.

Leaflets
Leaflets and other written information about various illnesses and conditions are available on display and from the practice nurses. We currently do not have any leaflets produced by the practice.

Zero Tolerance Towards Aggression
We try at all times to deal with patients in a polite and courteous manner. In return we expect that the same is shown to all staff and doctors at the surgery. Whilst we understand that a visit to the doctors can be at times stressful or worrying, we will not tolerate aggression or abuse to either our reception staff or any of the professional staff at the surgery.

The practice considers aggressive behaviour to be any personal, abusive or aggressive comments, cursing, swearing, physical contact or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse of any doctor or member of staff, by a patient or their friends or relatives, will be reported to the police as an assault.

Certificates And Services Outside The NHS
Certain certificates and examinations are not covered by the NHS. For these a fee is chargeable. Details may be obtained from reception. Such services include:

• Private Certificates
• Holiday cancellation certificates and fitness to travel
• BUPA, PPA claim forms
• Insurance certificates
• Medical examinations for HGV, PSV licences

Freedom Of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.