How Do I...?

Make A Standard Appointment(s)?
A standard appointment is ten minutes. Longer appointments are available on request. We shall try to offer you an appointment with the doctor of your choice but there sometimes may be a delay.

If you have not been seen at surgery for three years (or one year for those over 75) you can request a check up appointment if you wish.

Emergency Appointments
Patients with an urgent problem will be seen the same day. This may be an appointment with one of our practice nurses who will ask a doctor to see you if necessary. We cannot guaranteee a specific doctor for emergency appointments.

Request A Home Visit(s)?
If possible please try to telephone before 10.00am. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice.

Please make every effort to come to the surgery rather than requesting a home visit. This allows the doctor more time and better facilities to deal with your problem. In particular, feverish children are best seen at the surgery, as an emergency assessment consultation if necessary. House visits are only available for patients who are housebound because of illness or disability. Please note we do not routinely visit patients on discharge from hospital.

Telephone The Surgery?
The phone lines are open from 9.00am-1.00pm and 2.00-6.00pm. An emergency line is available between 1.00 to 2.00pm while the surgery is closed for lunch. Whenever possible, phone for visits and urgent appointments before 10.00am. All other calls should be left until after 11.00am. If you cannot keep your appointment please phone to cancel so that it can be offered to someone else. If you wish to speak to any of the doctors, the receptionists will be pleased to take any advance message and to advise you of a suitable time to call back.

Obtain Relevant Test Result(s)?
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results or they are not capable of understanding the results. Lab results are available over the phone between 3.00 and 5.00pm.